Because of lockdown restrictions, we are working with limited staff. To reduce our response time to your queries, we'd urge you to email us at [email protected]

Please browse through our website bitkart.in to know everything there is to know before placing your order.

We've successfully processed hundreds of orders and shipped machines and components across various locations. Please read user reviews before placing your order. bitkart.in is part of Mass Computers who have been in business for about two decades and have ensured a flawless experience over that time.

We shall be sharing a video before starting with your build . You shall also have live access to see the assembly being done.

We shall assemble the PC , install Windows Trial version and all drivers before despatching the machine.

Yes we update the motherboard with the latest Bios.

Our tech team checks the configuration before it is handed over to the engineer for assembling. We would reach out to you with any recommendation/changes required.

We test the machine for 8-10 hours before sending it out to you. We run tests like 3d mark, Furn mark which would put full load on graphics card and CPU so that we can check the maximum temperature it reaches . After this, the machine is put to a vibration test which ensures that there is nothing loose inside .

It depends on the pending orders. Generally we take 3 working days to despatch the machine, after building and testing the machine. We're currently working on an order tracker for you to know the waiting period.

All our shipments are fully insured for damage, loss, natural calamity and accident. You just need to make a video while opening the pack. If anything is found to be damaged in transit then we shall replace the same . If the shipment is lost in transit then we shall send you a new product .So you are a 100% safe, both in case of COD and prepaid options.

You just need to send us a video while opening the package which clearly shows that the damage is done in transit . Once verified, we shall send a replacement .

We use some of the best courier companies, FedEx, BlueDart , Delhivery, ExpressBees, etc., depending upon your location for shipping the material .

We have two options. Shipping by surface, which is chargeable but you can decide to use the discount code for it to ensure a minimal amount. Or choose priority shipping, chargeable to you at Rs. 2000.

Yes transit insurance is included in the price .

You can choose to have it shipped via priority shipping, chargeable to you at Rs. 2000.

COD is available upto Rs. 70,000. It might vary a little according to the pin-code.

The COD limit is dictated basis your lcation but can not exceed Rs. 70000.

Yes, for us to successfully process your order, you'll need to remit the balance amount before hand. The remainder you can pay upon delivery.

The courier agent will not necessarily carry a card machine. S/he shall call you before coming for delivery so that you get time to take out cash from your bank, in case he does not have a credit card machine.

The courier agent shall take cash/card or get the docket signed (in case of prepaid shipments) from you before handing over the pack to you. But you do not have to worry about the product/components being damaged since our shipments are very well packed to ensure their safety. Further, all our shipments are fully insured. Please make a video while opening it.

Please make sure you make a video while opening the box. This works as a proof of a discrepancy during transit and helps us ensure we can take corrective measures right away.

Yes, you are advised to keep the packing and the box with you . Just incase we need to pick up your machine / component for warranty then this shall be required .

Our invoice shall mention all components with their respective serial numbers and warranty tenure. In case something goes wrong, you have two options – 1. You reach out to us , we shall assess the fault though video call and remote access and arrange for a pick up of the component and drop the same after repair/replacement. This service shall be available to you for free for 3 years. 2. You can take the faulty component to any service center which is near to you and have it repaired/replaced. Our invoice is valid all across the country.

We give 3 years support from the date of purchase. Stages of support : • Stage 1 : In case of a faulty component/part, please reach out to us for technical support. • Stage 2 : Our Tech team shall try and diagnose the problem online through remote access / video call. • Stage 3 : Faulty component/part can be replaced by the local service centre . • Stage 4 : If you can’t find /wish to go to the service center then our team can arrange a pick/drop of the faulty item, free of charge . All Parts are covered for 3 years warranty (Except Hard disk which has 2 years) as per the parent company policy.

Our invoice, and the warranty on the components is valid all across the country. You can take it to any service center near you and claim the warranty.

Warranty is only offered by the component manufacturer but if there isn't a service center in your vicinity, we'd be happy to step in on your behalf and reach out to the concerned company.

Yes our invoice shall mention the serial numbers and warranty tenure of all components

Our invoice with serial number shall be valid to claim warranty from any service center, since, we do not get warranty cards for any components these days.

We look forward to a longer relationship than the time of the warranty and hence our support does not end with the warranty of your product. You can always reach out to us for a telephonic support, while buying a replacement product from us is always an option.

All prices mentioned on bitkart.in, are inclusive of GST and any other taxes mandated by the government.

EMI is available through Credit cards of all leading banks . For card less EMI we have Zest Money.

Not yet. But we are in the process of onboarding them as a payments partner.

Interest rate is decided and charged by the credit card issuing bank/company, so best to check with them.

Interest rates are managed by your credit card company. Please check the rates before going ahead with any payments.

bitkart.in has some of the best prices and are continously updated from our end but they're. We do offer a 2% discount if you choose bank transfer as a payment mode. managed by your credit card company. Please check the rates before going ahead with any payments.

Please check bitkart.in for any of our products. Since we don't retail from our office, it'll help for you to reach out to us over email for any further assistance.

bitkart is online. We often run promotions for our community, so it'll help to check on bitkart.in regularly for any promotions. Per se, there are no discounts.

 

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